Member Service Representative

Full-time and Part-time

Benchmark currently has openings in our West Chester and Phoenixville areas for full-time and part-time Member Service Representatives.  We are seeking energetic, outgoing, service-oriented individuals who excel in a team environment and are passionate about making a positive difference in the financial needs of our members.


Our Member Service Representatives are committed to member satisfaction and promote the values of our Mission Statement, focusing on successful results.  Expectations include the ability to answer member questions portraying a thorough knowledge of our products and services, matching savings and loan products and services to the needs of our members.

These duties include, but are not limited to, performing transactions such as deposits, withdrawals and transfers; opening accounts such as certificates, Individual Retirement Accounts, checking and savings; researching and resolving account issues; obtaining application information for auto, credit card, home equity, mortgages and personal loans; and assisting members with other financial needs.


  • High school diploma or equivalent
  • Three to six months related financial services experience and/or retail experience/training is required
  • Other abilities include:
    • effectively present information and respond to questions, and communicate effectively including the ability to ask questions to determine the member’s needs
    • define problems, collect data, establish facts, and draw conclusions
    • proficiently operate a personal computer, teller machine, calculator, fax and copier
    • effectively work well with others and the public
    • travel and work various branch hours
    • take direction and exhibit and project professionalism

Qualified candidates are encouraged to submit their resume and salary requirements to mccourtp@benchmarkfcu.net.



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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